Service Level Agreement For Sap Hana Enterprise Cloud Services
SAP makes the cloud service available to all customers in a consistent manner. Learn about product-specific terms, support policy, and cloud service availability. HPE and SAP form a strategic alliance to deliver simplified and integrated key digital IT systems, with the right infrastructure, software and services, focused on the real challenges facing businesses today. In 2018, HPE won SAP`s prestigious North America Partner Excellence Award for SAP HANA Innovation, in recognition of its excellent performance in promoting digital transformation for joint hpe-SAP customers in the region. This was the second year in a row that HPE was voted the winner in this category. The two multinationals share 25,000 joint customers worldwide and have been working together for more than 30 years in a partnership – together HPE and SAP deliver end-to-end, service-driven, facilities-based solutions. SAP HANA Enterprise Cloud is SAP`s “fastest way for intelligent enterprise” that enables enterprises to unlock the full potential of SAP HANA in the cloud. It is a fully scalable and secure cloud solution, managed by the private sector, fully equipped with the following means: based on the subcontractor`s instruction to process personal data uploaded to the cloud, SAP implements and maintains technical and organizational measures to properly protect personal data. SAP has actively transformed this cloud solution to meet customer needs and requirements. Until now, the company offered the flexibility to operate SAP HANA Enterprise Cloud in sap data centers or use hyperscalers. However, customers also needed the ability to leverage the solution in their own data centers, as data sovereignty, industry-specific compliance, low risk tolerance, and specific guidance on businesses were needed. Several customers have also found that they have limited or no access to SAP data centers or Hyperscaler infrastructure options.
The General Terms and Conditions of Sale (GTC) describe the main legal provisions applicable to the chosen cloud service, including rights of use, customer data, guarantees, confidentiality and limitations of liability. “The new SAP HANA Enterprise Cloud, Customer Edition deployment model is a direct response to customers who want the flexibility and service level of a managed private cloud, but need to maintain their systems in their own data centers such as public sector customers and regulated industry. . . .